Shipping policy
Koala Sydney Shipping Policy for Australia.
Shipping Scope:
We proudly offer shipping within Australia. Unfortunately, we are unable to process or deliver orders to addresses beyond our coverage area.
Order Processing:
Processing Time: 1 to 3 business days (Monday through Friday), excluding weekends and public holidays observed at our dispatch location.
Order Cut-Off Time: 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Note: Orders placed after this time will be processed on the following business day.
All products go through a preparation or made-to-order process prior to shipping to ensure quality and accuracy.
Shipping Methods & Charges:
We currently offer the following shipping options for customers in Australia:
| Shipping Method | Transit Time | Shipping Fee |
|---|---|---|
| Standard | 7 to 15 business days |
Free
|
Tracking Information:
All orders include tracking. Once shipped, you’ll receive an email with your tracking number and a link to follow your delivery.
Delivery Issues:
Ensure your shipping address is accurate at checkout. If your order is delayed or marked as delivered but not received, check your tracking link or contact the courier. Still need help? Feel free to reach out to us - we’re here to assist.
Contact Information:
Phone: +61 2 8590 0289
Email jenny@koala-sydney.com
Address: 7 Storkey St, Bradbury NSW 2560, Australia
Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM
Company Information:
Company Name: KOALA SYDNEY FASHION
ABN: 31259962379