Brown Patterned Double-Breasted Jacket, Black Turtleneck Knitwear, and Trousers Look Winter Elegance Style

Shipping Policy

Processing & Dispatch

• Orders are typically processed within 1–3 business days after payment is received.
  
• Once your order ships, you’ll receive a confirmation email with tracking details.
  

Delivery Time & Costs

• Domestic shipping (within your country) takes approximately 3–7 business days depending on location.
  
• Standard shipping cost is [insert your rate] (free shipping for orders over [insert threshold], if applicable).
  
• For remote or international addresses delivery time may be longer, and additional shipping fees may apply.
  

Transit & Responsibility

• Title and risk of the goods pass to you when the package is handed to the courier.
  
• We are not responsible for delays once the parcel is in transit due to courier or customs issues.
  
• If your parcel doesn’t arrive
  If you haven’t received your package within the stated timeframe, please contact us at [your support email].
  
• We’ll assist you in tracking the shipment; however, the ultimate delivery timeline is subject to the courier service

Returns & Refunds Policy

Eligibility for Returns

• You may return items within 14 days of receipt if they are unused, in the same condition you received them, and in the original packaging.
  
• To initiate a return, please contact our Returns Team at [your support email] with your order number and reason for return.
  
• Upon approval, you’ll receive a Return Authorization (RA) number and instructions on how to ship the item back.
  

Return Shipping & Costs

• Unless the return is due to our error (e.g., you received a defective or incorrect item), the cost of return shipping is your responsibility.
  

Please use a trackable shipping method and retain proof of postage.

Refund Process

• Once we receive and inspect your returned item, we will notify you via email of approval or rejection.
  
• If approved, a credit will automatically be applied to your original payment method within 14 business days.
  
• Items that are opened, used, or not in their original condition are non-refundable.
  

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at [your support email] with photos.
  
• We will either send a replacement or issue a full refund at our discretion, and will cover any shipping costs in this case.
  

Exchanges

• The fastest way to get the item you want is to return the original purchase for a refund and place a new order for the desired item.

Frequently Asked Questions (FAQs)

1. When will my order be shipped?

All orders are processed within 1–3 business days after payment is confirmed. You’ll receive a tracking number via email once your package has been shipped.

2. How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location. International orders may take a bit longer due to customs and courier handling.

3. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link so you can monitor your parcel’s journey anytime.

4. What should I do if my order hasn’t arrived yet?

If your order hasn’t arrived within the expected time, please reach out to us at jenny@koala-sydney.com. Our support team will gladly help track and resolve the issue.

5. What is your return policy?

We accept returns within 14 days of delivery as long as the item is unused, unwashed, and in its original packaging. Simply contact us at jenny@koala-sydney.com for easy return instructions.

6. Do I have to pay for return shipping?

If the return is due to a damaged, defective, or incorrect item, we’ll cover the return shipping cost. Otherwise, the customer is responsible for the return postage.

7. When will I receive my refund?

After we receive and inspect your returned item, your refund will be processed within 7–14 business days back to your original payment method.

8. Can I exchange an item?

Yes! The fastest way is to return your original item for a refund and place a new order for the size, color, or product you prefer.

9. What should I do if my item arrives damaged or defective?

Please contact us immediately at jenny@koala-sydney.com with photos of the damage. We’ll quickly send a replacement or issue a full refund.

10. Do you offer international shipping?

Yes, we ship internationally! Delivery times and shipping fees vary depending on your country. All details will be shown at checkout before you complete your order.